Giftpack is a platform that delivers your warmth to people you care about in just 3 hours or less, regardless of the distance.
a. Select the city where you want to send gifts
b. Pick your gifts
c. Write a message and wait for the big smile from your beloved
( Want to know more about how it works? click “How can I send my warmth to my loved ones?” )
Tips: You can customize your gifts with a thoughtful text, voice message, or video.
Giftpack is 24/7! Nevertheless, Giftpack’s products are only available on the appointed date provided by our partner stores.
We’re currently in.
Taipei, New Taipei City, Taoyuan, Hsinchu, Taichung, Tainan, Kaohsiung, Keelung, Miaoli, Nantou, Changhua, Chiayi, Yunlin, Pingtung
San Francisco, New York
Tokyo, Osaka, Yokohama
We’re expanding our services in Nagoya and Fukuoka in Japan this summer. However, we are currently postponing launching services in Los Angeles, Boston, and San Diego in U.S. due to the pandemic. We will let you know once we finalized our 2020 plan in U.S.
Additionally, services in Korea (Seoul), China (Beijing), France (Paris), Thailand (Bangkok), and Malaysia (Kuala Lumpur) are coming soon!
Put down the name of your wish cities on “Let us Know Which City You Want to Deliver to” section at the bottom of our webpage”. We may expand to those regions if receiving many requests. Please gather your friends and family to vote for your favorite city now!
[For iOS users]
Upon opening the Giftpack app, click on the pink circle at the bottom. Click "Time Capsule" to check your previous gifting and receiving records.
[For website users]
Upon logging in through the web platform, click "My Account” to go to the "Profile” page. Click “Giftbox” to check your previous gifting and receiving records.
Yes! We provide two customized gifting service called "Gifting Assistant" and "Business Gifts Package", where we assist you or your company with your specific needs.
Please email our Customer Experience Specialist Nichola with the details of the company's profile (if applicable) and gifting needs at firstname.lastname@example.org. Thank you!
If the current gifts do not fit your exact needs, we recommend you choosing our VIP gifting service called "Gifting Assistant" on our page. In a few business days, our customer support team will contact you regarding your requests.
You can also discuss this with us through our official website's chat box or Facebook page before ordering a gift. Our Customer Support Team is online 24/7 to assist you along the gifting journey.
The acceptable forms of payment are listed below based on your delivery country:
Taiwan: Credit card, Debit card, Apple Pay
United States: Credit card, Debit card, Paypal, Apple Pay, Venmo
Japan: Credit card, Debit card, Paypal, Apple Pay
*WeChat Pay will be available soon. We hope to provide you with a better payment experience!
*We support the following credit cards from the financial institutions: Visa / Mastercard / American Express / Express Discover / JCB / Diners Club + Debit Card
If you have any specific question regarding payment, please reach out to us directly on the website.
"The Magic Tip Box" allows you to tip your Packer for delivering your gifts perfectly :) They're responsible for taking a special video of your recipient's reaction and ensuring an awesome experience.
After choosing the gifting city, you will find “The Magic Tip Box” service in the “Special” section. Adjust the tip amount in the last step and place an order to complete the tipping process.
Besides expressing your gratitude toward your Packer, the Magic Tip Box can also be used when certain situations occur: For example, if Packer waited for more than 30 minutes to fulfill your delivery or had to re-deliver the gifts, etc. We will contact you in case of special situations like this.
Please contact our customer services directly if you would like to do so. We will do our best to speak with our store partners for you.
Giftpack Urgent Gift Fee:
Under $1000 TWD: $100 TWD per day
$1000 TWD - $1999 TWD: $150 TWD per day
$2000 TWD - $2999 TWD: $200 TWD per day
An extra $50 NTD will be charged per $1000 NTD for the gift price.
*This urgent gift fee listed above is only for Giftpack's handling fees associated with the orders, and it does not include any potential additional fees that the stores may request due to the urgency.
At the moment, we do not offer this option. However, if you would like to buy different gifts at the same time, you can list the product names in "Special Requirement” when placing an order.
Please note: If there is more than one store in the same order, an extra delivery fee will be charged. Should you have any questions, please contact our customer services anytime!
If the Gift recipient is not in cities where we currently deliver:
Unfortunately, this service is not available yet. However, once you provide the address of the recipient, we can give you an estimated charge for the extra distance. Or, we can help you choose, pack and send the gifts. Simply contact our customer services for further information.
If the gift you're looking to send is not available in our current cities:
You may send the gift to our offices in cities where we have services, and we will take care of the rest!
Our "On-demand Gifting Service" option is there for you.
A. If you already prepared/ordered the gift, please write down every detail in "Special Requirement". E.g. Address, the name of the gift, paid or not yet... ... for our Packers to pick up and deliver it more efficiently.
B. If you are going to send the gift to our offices from other places and have the Packer deliver it to the recipient in person, please contact our customer services directly for further information.
There will be some additional gratuity charged for this service, as our packer will help you buy gifts and deliver it to your loved one on your behalf.
Please notice: If there is more than one store in the same order, an extra delivery fee will be charged.
Four text messages and emails will be sent to you during the gifting journey for you to track the current status, including Order Confirmed, Gift Picked Up, On Delivery, Arrived (with your private messages).
No matter where you are, we help you follow up every single step in this hearty and warm journey.
Please contact our customer services immediately through our offcial Facebook page or website and ask for help.
If the shops permit, a NT$500 fee will be charged for changing the gift. We will try our best to mediate with the shops to make it happen.
However, if the gift has already been made, it cannot be changed and no refund will be made. It is recommended that you are certain what to gift before placing an order.
Our Gift Assistant and Partner Stores have put a lot of effort into making the gifting journey perfect. Therefore, the refundable amount is also different. Please refer to the following:
1. If the order has not been confirmed, the sender will get a full refund.
2. If the order has been confirmed by Giftpack, and the Partner stores also confirmed the order, we can only refund our service fee. If you like to change the shipping location after the order has been confirmed, you may have to pay extra shipping and service fees.
3. If the Packer has departed, the fee is not refundable.
Packers will always update their current status during the entire delivery journey.
If anything urgent happens, our customer service team will contact you as soon as possible and provide you with the updated ETA. And, if the receiver missed the call from Packers, we would have you contact the receiver regarding the pick-up.
The packer will contact our customer support team, and we will ask the gift sender what he/she wants to do with the gift.
For any emergency, please contact our customer service team via our official Facebook page or our website for assistance.
You can leave comments for us in the “Giftbox” page. Receivers can rate our services through the link in the text message we send.
We will contact you right away and provide you with these three options:
1. Pay an extra fee to reschedule the delivery
2. Ship to the receiver by logistics. (Extra fees will be charged.)
3. Contact the receiver by yourself, and update us within ten minutes.
If you would like the Packer to wait at the receiver's address or go to a different location, extra fees will be charged. Please see the questions below.
If the Packer's schedule permits, we will have he/ she go to the updated location. Next, we will send you an email regarding the extra delivery fee.
If the Packer's schedule permits, an NT$ 100 will be charged for every 30-minute wait.
Otherwise, we will keep the gifts first, and contact you for further discussion.
Yes! After registering, we will send you a promo code to your e-mail address.
Tips: If you haven't received the e-mail, please check your spam folder.
* Coupon Code and Giftpack Credit cannot be used at the same time.
* All promotion policy only applies for Giftpack members.
If you have any questions, please contact our customer services.
You will get first-hand special offers if subscribing to Giftpack Newsletter!
Apart from that, you will be the first to know the new available cities, gift options, gifting stories, and the latest gifting trend recommendations for you.
Subscribe to Giftpack Newsletter NOW to share your gifting stories and love with us!
You can redeem your coupon after placing an order.
First, please make sure you’ve updated the Giftpack App to the latest version. Also, we suggest you closing all other Apps to restart the Giftpack App.
If that still does not work, please ensure you've update your phone to its latest version.
If the solutions above do not fix the problem, please contact our customer support team for further assistance.
You can find a list of languages at the bottom-right corner of the website, please feel free to choose your preferred language!
Thanks for being here and trusting what we are doing now!
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Giftpack will keep working hard to be your best choice in this gifting journey. :)