Customer Care
We try to get you out from 99.9% confusions of Giftpack
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  • Giftpack

  • What is Giftpack?How to use it?

    Giftpack is a platform that deliver your warmth to the people you care about in just 3 hours or less, no matter the distance.

    a. Select the city where you want to sent
    b. Choose your surprises
    c. Write a message and wait for the big smile from your beloved
    ( Want to know more about how does it work? click “
    How can I send my warmth to my loved?” )
    Tips: Your gift can accompany; a thoughtful text, voice message, or even a customized video.

  • How do I sign-up?

    -[for IOS users]
    Open your Giftpack App, then click “sign up” and input your phone number, and set your password. Next, you will receive the verification code, please verify your phone number and you should be all set!

    -[for web users]
    Click the “log in” button on the upper right, then click the “sign up” button to input your phone number and password to finish the process.

  • Are you open on holidays and weekends? Will shipping costs be different?

    Giftpack is 24/7! However, the products on Giftpack can only be delivered at the appointed date and times selected by our partner shops.

    More about shipping costs: How does Giftpack deliver gifts? What about the shipping costs?)

  • What are the available cities?

    We’re currently in.
    Taipei New Taipei City Taichung Tainan Kaohsiung

    USA :
    San Francisco

  • What cities should I be looking forward to?

    In 2018, we are planning to launch in several cities in Taiwan including Taoyuan and Hsinchu. Additionally, we’re now preparing to expand our services in New York, Tokyo Fukuoka, Korea, and Singapore.

  • I want Giftpack in my city. Where can I go to request it?

    On our webpage please find the section “Let us Know Which City You Want on Our List” near the bottom of the page. If there is enough interest, we may expand to your region. Please gather your friends and family, and vote for your favorite city now!

  • Where can I find my previous gifting records?

    [iOS users]
    Please click on the small circle below the display cards of the cities upon entering the Giftpack App. You will find the “Giftpack” button and check your “Inbox” and “Mytreat” to check your previous gifting records.

    [Website users]
    Upon logging in, you can click “My account” to enter the “Profile” page, and click the “Giftbox” to check your previous gifting/receiving records.

  • Customising on Demand

  • Will there be a discounted price if I want to deliver a huge amount of self-preparation presents at once?

    “Self-preparation Present Delivering” is adopted by a single purchase currently. Giftpack does not provide huge-amounted service. If you has any special needs, please feel free to contact our Facebook curator or website customer service.

  • How should I contact your reception if I want to customize a wedding present?

    You are very welcome to discuss with us via our official website or fan page before ordering! We will contact our reception to serve you and satisfy your needs.

  • Before Placing an Order

  • How do I pay? Are Apple Pay and Paypal available? What other options do I have ?

    The available ways of payment are listed below:
    Taiwan: credit card, debit card, Apple Pay
    United States: credit card, debit card, Paypal, Apple Pay, Venmo
    *iBon and WeChat Pay will be available soon. We hope to provide you a better experience!

  • How do I use “The Magic tip Box” service?

    After choosing the desire gifting city, you can find “The Magic Tip Box” service in the “Special” section. Adjust the tip amount in the last step and sent out the request than its all set!

  • I need the gifts to be delivered right now!

    We are more than willing to deliver your warmth and heart. However, in order to maintain our best quality, we advise that you contact our customer service first. We will check details as soon as possible. There may be additional fees for expedited orders.

  • If I want to choose several gifts, can I combine shipping costs?

    Currently, we do not offer this service. If you want to buy other gifts at the same time, you can indicate the product name in “Special Requirement”.

  • Can gifts be delivered overseas?

    Unfortunately, this service is not available yet.

    However, you can choose “Special 3hrs Delivery” and send your gifts to our offices in any available city.

    (Know more:What exactly is the “Special 3 Hrs Delivery” service and how do I place an order?)

  • Can you help me buy gifts?

    We suggest that you use our “Special 3Hrs Delivery” service. If your gift is available in convenience stores, pharmacies or chain stores, we can help you with that! (Please contact our customer service first for preliminary evaluation.)

    Extra tips for our Packer is needed for this service. Our enthusiastic Packer will help you buy gifts and deliver your love directly on your behalf.

  • Tracking Order

  • How’s the delivery process going right now?

    We will send out 4 test messages during the entire process, so that you can keep up with your packer’s every move, including picking up the gift, delivering it, and finally handing over it to your loved ones.
    (You might want to know: Will I receive any notification after I successfully place the order?)

  • If there is an error in the order I just placed, what can I do to correct the mistake?

    Please immediately contact our customer service team through the private messaging window of our Facebook page or our official website and ask for help to correct the mistake.

  • After placing the order, can I change the gift I want to send?

    If the shops permit, a NT$500 change fee will be changed. We will try our best to mediate with the shops to complete the request, but if the gift has already been made, the gift cannot be changed and no refund will be offered. It is recommended that you purchase the gift after you have confirmed it.

  • Can I change the designated gifting time after placing the order?

    If the situation permits, it can be changed freely within half an hour after the order is placed. After that, each successful change will be charged NT$200 change fee.
    We will try our best to mediate between the Packer and the shops to complete the request, but we cannot guarantee that the designated gifting time will be changed successfully every time. It is recommended that you place the order after confirming the time.

  • If I don’t need the gift after I place an order, can I get a refund?

    According to the progress of the order, the gift assistant and gift partners also work hard on making the gift come true. Therefore, the refundable amount is also different. Please refer to the following:
    1. If the order has not been confirmed, the sender will be offered a full refund.
    2. If the order has been confirmed by Giftpack and a 90% refund will be offered.
    3. Once the gift order has been sent to the shop, 10% refund of the fee will be offered. You can choose to ship the gift to the designated location by logistics if paying extra shipping and service fees.
    4. If the Packer has departed, the fee is not refundable. You can choose to ship the gift to the designated location by logistics if paying extra shipping and service fees.

  • What if the gift couldn’t arrive at the assigned time?

    Generally speaking, Packers will be required to update their current situations during the entire delivery process.
    However, if anything urgent happens, our customer service team will contact the gift receiver as soon as possible and offer the fastest estimated arrival time.
    If the gift receiver does not answer the phone call made by our packer, we would suggest the gift sender should call the gift receiver by himself/herself and ask the gift receiver pick up the phone call in order to complete the gifting process.

  • What will happen, if the gift is rejected by the receiver?

    The packer will contact our customer support team, and we will ask the gift sender what would he/she wants to do with the gift.

  • How can I contact my packer?

    If anything urgent happens, please contact our customer service team through the private messaging window of our Facebook page or our official website and ask for help.

  • Can I leave a comment or review a gift I received?

    Gift givers can leave comments for us regarding the service in the “Giftbox” page. Receivers can rate our service through the link provided in the text message you’ve received.

  • If the gift receiver does not show up at the assigned location, what should I do?

    Your packer will contact our customer support team to call the gift receiver, and we will try to find the best way to hand the gift to your loved one.

  • What should I do if the recipient cannot be reached when giving gifts?

    We will contact you immediately and ask you to choose either: 1) Pay another delivery fee separately and send it again on the next day. 2) Shipping to the recipient by other logistics, extra shipping and service fees will be charged. 3) Contact the recipient by yourself (and inform the Packer within ten minutes)

    After you contact the recipient, you will be charged an additional fee if you need a Packer to wait at the designated location or send a gift to a different location. See the two questions below for details.

  • If the recipient is not at the address I filled out but at another location, will the Packer help me send the gift there?

    If the situation permits, we will first ask the Packer to deliver gifts to the new location. Afterwards, we will send you a quotation for the distance fee by E-mail. Please pay the money in accordance with the e-mail. If the Packer cannot make it, we will try to contact you.

    We will try our best to deliver the gift to the recipient, and please be thoughtful of the hard work done by our enthusiastic Packers.

  • Promotions

  • Do I get a discount for my first order?

    Yes!!! After registering your phone number, we will send you a promo code to the email address that you signed up with. Tips: Please check your Spam folder to make certain your coupon code isn’t there.

  • What is the content of the Newsletter? (What can I benefit from subscribing for the Newsletter?)

    You will get first-hand special offers by subscribing to Giftpack’s Newsletter! From the opening of a new gifting city to new gifts on the shelf, we will also send information on the latest gifting trends and information specifically for you! Please subscribe to Giftpack’s Newsletter NOW to share stories of warmth and love with us!

  • Is there any benefit for signing up for Giftpack?

    Of course! First, you receive a $5 usd coupon once you register your phone number. Also, if you share Giftpack with your friends and they register using your link, you can receive more coupon credit! Coupons are unlimited!

  • How to get the latest promotional event?

    Join our official Line account to get the latest information.
    Giftpack LINE@: Line Official ID

  • How do I redeem my promotional coupon?

    You can redeem your promotional coupon in the “Confirmation & Tip” step.

  • Frequently Asked Questions

  • Why do I have to fill out all of my personal information?

    Giftpack uses this information to identify you and provide you with the best service for both you and the gift receiver. Giftpack will also send promotional information as well as gift stories via e-mail.

  • How can I update my profile?

    [IOS APP]
    a. Click the round button which is on the middle bottom of the screen
    b. Click “PROFILE”
    c. You can edit everything except your cellphone number
    (Phone number can’t be changed because of the phone number verification has been done.)
    If you want to change your name, you just need to enter your new name in the name section. After typing, our system will automatically save your profile data and pop up a message “Your information has updated” to confirm your update.

    [Android APP]
    Same as the website steps.

  • I’ve forgotten my password!!

    Don’t worry!

    a. Please go to the profile page
    b. Click “RESET” which is under the RESET PASSWORD
    c. Click the magic link in the text message we sent to you and then you can reset your password!

    a. Go to log in page
    b. Click “RESET” which is under the RESET PASSWORD
    c. Click the magic link we sent to your phone and then you can reset your password!

  • Why haven’t I received my verification code?

    Please double check to make certain that you have entered the correct number and country code. If you still haven’t received your verification code, please visit our website, and contact our customer support team.

  • I am having trouble launching the Giftpack website. How can I contact customer support?

    We apologize for any inconvenience, but sometimes excessive flow can impact our servers. We are alerted immediately when these issues arise, and we work to fix them as soon as possible. For customer support you can visit our Facebook page for help.

  • My Giftpack App keeps crashing. Is there a way to fix this problem?

    First, please make sure you’ve updated to the latest version of the Giftpack App.
    Also, we suggest you close all of your other Apps, and restart your Giftpack App.
    If that still does not work, please make sure you update your smartphone system to its latest version. If above solutions do not work… please contact our customer support for further assistance.

  • How can I switch languages on the Giftpack website?

    You can find a list of languages on the lower-right corner of the website, please feel free to choose the language you want!

  • Sponsorship

  • How can I send a positive review to Giftpack?

    We sincerely appreciate your kindness and for delivering a positive message about Giftpack! Please click on the link below:
    DonateGP Link
    Giftpack will keep working hard to be your one-stop shop for gifting :)

Giftpack Around the World
Coming soon to a city near you
United States
  • TokyoAll Districts Available
  • SydneyAll Districts Available
Hong Kong
Let us Know Which City You Want on Our List